Refunds and Cancellations

Free trial before purchase

CTCL provides a free trial so families can explore the programme before deciding whether to purchase. We encourage parents and students to use the trial period to make sure CTCL is suitable for their learning needs.

Refunds

Once a paid programme has been purchased, payments are generally non-refundable for change of mind.

If you are unable to access the programme because of a technical issue on CTCL's side that we are unable to resolve within a reasonable period, or where a refund is required under applicable law, please contact us and we will review the matter.

No recurring subscription or automatic renewal

CTCL programmes are purchased as one-time access packages unless otherwise stated at the point of purchase. There is no automatic renewal and no recurring subscription to cancel.

You may stop using the programme at any time, but unused access does not entitle the account holder to a refund.

Account use

Each purchase is for the use of one registered student only. Account credentials and programme access must not be shared with, transferred to, or used by another person.

Sharing, transferring or other unauthorised use of an account may result in suspension or termination of access without refund.

Where appropriate, CTCL may contact the account holder to clarify unusual account activity before taking action.

Programme access

Access is provided according to the package purchased and the access period stated at the time of purchase.

For the Complete PSLE Package, access is linked to the registered student and remains available until the student's stated PSLE year, subject to these terms and CTCL's fair-use requirements.

Contacting us

If you believe there has been a billing error, technical access problem or other exceptional circumstance, please contact CTCL using the contact details provided on our website.